What we do
Just because you can, doesn’t mean you should. Booking travel today may be at your fingertips. But when you use a booking site, you’re just another number. A travel concierge has direct contacts within the travel industry, making it easy to add in personal touches. We fill in the gaps where booking sites can’t. From bookings, pricing, safety and all the travel “what ifs”—The Travelogist has three plans of customization and a mobile app to make your trip as unique as you. All plans include our travel concierge basics:
Discover our servicesA better way to travel
When it comes to planning a trip, two things come to mind; transportation & accommodation. While these are important elements, there are so many more details to consider to leverage your experience.
See All BenefitsOUR PLANS
Find a plan that fits your travel needs.
With all plans, you’ll get access to The Travelogist APP that stores all of your key travel information in one place without the need for WIFI.
Here’s how it works:
- Select a plan that suits your travel style and needs
- Book a free 20-minute consultation or fill out this quick and easy online form
- Start dreaming of your next vacation while we work our magic!
The Carry-On
For the minimalist traveller.
You know your way around an airport, collect travel points and like having flexibility on vacation. You just don’t want the hassle of tracking down flight and hotel prices.
- Accessible Itinerary through our APP
- Guidance on health and safety protocols for your travels
- Access to Elite Hotel Benefits
- Immediate emergency disruption response time 24/7/365
- Best Economy and Business Class Options
- See all benefits
MOST POPULAR The Upgrade
For the avid traveller.
You want a detailed itinerary, the most out of your travel rewards programs, and insider knowledge of your destination. Local experiences are what make a long-haul flight worth it.
- Includes all Carry-On Plan Benefits
- Live Concierge services through our APP
- Reward Travel booking at no extra fee
- Cancellations at no extra fee
- See all benefits
The Valet
For the hands-free traveller.
Packing your bags is the only planning you want to do on vacation. The Valet includes all bookings, 24 hour concierge access, detailed day-by-day itineraries and those special perks that leave you in awe.
- Includes all Upgrade Plan Benefits
- Priority Early Check-in & Late Check-out
- $100.00 Hotel Credit Toward F&B or Spa
- Complimentary Hotel Breakfasts for Two
- Hotel VIP Status & Room Upgrade
- See all benefits
Not sure which plan is right for you?
Schedule a free consultationSee What's included
All Benefits
The Carry-On |
MOST POPULAR The Upgrade |
The Valet |
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Travel Planning |
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Dedicated travel concierge services | |||
Carefully designed Travel Options ? We will work with you until your requirements are fulfilled. |
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Enhanced Trip Proposals ? Provide guidance on protocols and requirements for domestic and international travel. |
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Safety and health ? We will provide guidance on health and supplier bio safety procedures. |
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Access to negotiated Rates ? We will source all travel needs from all sources both public and private. |
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Schedule Change Support | |||
Travel Booking ? Air, Hotel, cruises and Transfers |
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Private Consultation to discuss your needs | |||
Activities ? Museum reservations, private guides, sightseeing tours, restaurant reservations. |
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Exclusive Hotel rates and amenities with luxury brands ? Benefits:
Room upgrade on arrival when available
Daily breakfast for two.
Food & beverage or spa credit per stay (100 USD or similar offer).
Early check-in/late checkout (when available).
Welcome Amenity.
We are preferred partner with:
Four Seasons Preferred
Rosewood Elite
Marriott Luminous and Ritz-Carlton Stars
Belmond Bellini Club
Shangri-La Luxury Circle
Hyatt Prive
Hilton Impressario
IHG Luxury and Lifestyle
Mandarin Oriental Fan Club
|
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Post Booking |
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Flight check-ins ? We check you in and send the boarding passes 24 hours prior to departure. |
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Seats and Special requests ? We request seats and special meals on your behalf. |
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Seat Optmization ? We monitor for best available seats up to your departure if your preferred seats are not available. |
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Schedule Change Support | |||
Travel Documents | Electronic + Pocket Travel APP | Electronic + Pocket Travel App | Electronic + Pocket Travel App |
During Travels |
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Pre-Departure Updates ? Receive a pre-departure update with essential information about flights, connections, airports and weather. |
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Advance Alternate Options ? If delays are likely, we communicate with you to provide options so you can choose alternatives. |
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Flight Monitoring before and during travel ? We monitor previous flights for your aircraft, airport and weather conditions to anticipate delays and respond quickly. |
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Disruption Resolutions | Included 24 hrs | Included 24 hrs | Included 24 hrs |
Realtime Airline Compensation Rights Assistance ? If the airline disrupts your travels and it is not weather related, we will be there to assist you through it and get the compensation you are entitled to. |
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Disruption Response Time | Immediate 24/7 | Immediate 24/7 | Immediate 24/7 |
Live Human Concierge Services through Travel App ? Assistance with everything that is non urgent during travels |
By email only during business hours | During regular business hours | 24 hrs |
Exclusive Contact Number | |||
Post Travel |
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Baggage Assistance Tracking and Expedition | |||
Baggage Compensation Rights Assistance | |||
Voluntary Changes | Fee Applies | Fee Applies | |
Cancellations ? For us to process any cancellations on your behalf. |
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Extras |
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Assistance Reward Travel Booking | Fee Applies | ||
Credit Card Travel and Medical Insurance Analysis ? We will review the credit card insurance offered and identify the gaps to ensure you are fully covered. |
|||
Credit Card Travel Benefits Optimisation ? We review the travel perks and advantages attached to your current credit cards and leverage them during the trip planning phase and during your travels. |
|||
Travel Gift |
The Carry-On |
|||
---|---|---|---|
Travel Planning |
|||
Dedicated travel concierge services | |||
Carefully designed Travel Options ? We will work with you until your requirements are fulfilled. |
|||
Enhanced Trip Proposals ? Provide guidance on protocols and requirements for domestic and international travel. |
|||
Safety and health ? We will provide guidance on health and supplier bio safety procedures. |
|||
Access to negotiated Rates ? We will source all travel needs from all sources both public and private. |
|||
Schedule Change Support | |||
Travel Booking ? Air, Hotel, cruises and Transfers |
|||
Private Consultation to discuss your needs | |||
Activities ? Museum reservations, private guides, sightseeing tours, restaurant reservations. |
|||
Exclusive Hotel rates and amenities with luxury brands ? Benefits:
Room upgrade on arrival when available
Daily breakfast for two.
Food & beverage or spa credit per stay (100 USD or similar offer).
Early check-in/late checkout (when available).
Welcome Amenity.
We are preferred partner with:
Four Seasons Preferred
Rosewood Elite
Marriott Luminous and Ritz-Carlton Stars
Belmond Bellini Club
Shangri-La Luxury Circle
Hyatt Prive
Hilton Impressario
IHG Luxury and Lifestyle
Mandarin Oriental Fan Club
|
|||
Post Booking |
|||
Flight check-ins ? We check you in and send the boarding passes 24 hours prior to departure. |
|||
Seats and Special requests ? We request seats and special meals on your behalf. |
|||
Seat Optmization ? We monitor for best available seats up to your departure if your preferred seats are not available. |
|||
Schedule Change Support | |||
Travel Documents | Electronic + Pocket Travel APP | ||
During Travels |
|||
Pre-Departure Updates ? Receive a pre-departure update with essential information about flights, connections, airports and weather. |
|||
Advance Alternate Options ? If delays are likely, we communicate with you to provide options so you can choose alternatives. |
|||
Flight Monitoring before and during travel ? We monitor previous flights for your aircraft, airport and weather conditions to anticipate delays and respond quickly. |
|||
Disruption Resolutions | Included 24 hrs | ||
Realtime Airline Compensation Rights Assistance ? If the airline disrupts your travels and it is not weather related, we will be there to assist you through it and get the compensation you are entitled to. |
|||
Disruption Response Time | Immediate 24/7 | ||
Live Human Concierge Services through Travel App ? Assistance with everything that is non urgent during travels |
By email only during business hours | ||
Exclusive Contact Number | |||
Post Travel |
|||
Baggage Assistance Tracking and Expedition | |||
Baggage Compensation Rights Assistance | |||
Voluntary Changes | Fee Applies | ||
Cancellations ? For us to process any cancellations on your behalf. |
|||
Extras |
|||
Assistance Reward Travel Booking | Fee Applies | ||
Credit Card Travel and Medical Insurance Analysis ? We will review the credit card insurance offered and identify the gaps to ensure you are fully covered. |
|||
Credit Card Travel Benefits Optimisation ? We review the travel perks and advantages attached to your current credit cards and leverage them during the trip planning phase and during your travels. |
|||
Travel Gift |
MOST POPULAR The Upgrade |
|||
---|---|---|---|
Travel Planning |
|||
Dedicated travel concierge services | |||
Carefully designed Travel Options ? We will work with you until your requirements are fulfilled. |
|||
Enhanced Trip Proposals ? Provide guidance on protocols and requirements for domestic and international travel. |
|||
Safety and health ? We will provide guidance on health and supplier bio safety procedures. |
|||
Access to negotiated Rates ? We will source all travel needs from all sources both public and private. |
|||
Schedule Change Support | |||
Travel Booking ? Air, Hotel, cruises and Transfers |
|||
Private Consultation to discuss your needs | |||
Activities ? Museum reservations, private guides, sightseeing tours, restaurant reservations. |
|||
Exclusive Hotel rates and amenities with luxury brands ? Benefits:
Room upgrade on arrival when available
Daily breakfast for two.
Food & beverage or spa credit per stay (100 USD or similar offer).
Early check-in/late checkout (when available).
Welcome Amenity.
We are preferred partner with:
Four Seasons Preferred
Rosewood Elite
Marriott Luminous and Ritz-Carlton Stars
Belmond Bellini Club
Shangri-La Luxury Circle
Hyatt Prive
Hilton Impressario
IHG Luxury and Lifestyle
Mandarin Oriental Fan Club
|
|||
Post Booking |
|||
Flight check-ins ? We check you in and send the boarding passes 24 hours prior to departure. |
|||
Seats and Special requests ? We request seats and special meals on your behalf. |
|||
Seat Optmization ? We monitor for best available seats up to your departure if your preferred seats are not available. |
|||
Schedule Change Support | |||
Travel Documents | Electronic + Pocket Travel App | ||
During Travels |
|||
Pre-Departure Updates ? Receive a pre-departure update with essential information about flights, connections, airports and weather. |
|||
Advance Alternate Options ? If delays are likely, we communicate with you to provide options so you can choose alternatives. |
|||
Flight Monitoring before and during travel ? We monitor previous flights for your aircraft, airport and weather conditions to anticipate delays and respond quickly. |
|||
Disruption Resolutions | Included 24 hrs | ||
Realtime Airline Compensation Rights Assistance ? If the airline disrupts your travels and it is not weather related, we will be there to assist you through it and get the compensation you are entitled to. |
|||
Disruption Response Time | Immediate 24/7 | ||
Live Human Concierge Services through Travel App ? Assistance with everything that is non urgent during travels |
During regular business hours | ||
Exclusive Contact Number | |||
Post Travel |
|||
Baggage Assistance Tracking and Expedition | |||
Baggage Compensation Rights Assistance | |||
Voluntary Changes | Fee Applies | ||
Cancellations ? For us to process any cancellations on your behalf. |
|||
Extras |
|||
Assistance Reward Travel Booking | |||
Credit Card Travel and Medical Insurance Analysis ? We will review the credit card insurance offered and identify the gaps to ensure you are fully covered. |
|||
Credit Card Travel Benefits Optimisation ? We review the travel perks and advantages attached to your current credit cards and leverage them during the trip planning phase and during your travels. |
|||
Travel Gift |
The Valet |
|||
---|---|---|---|
Travel Planning |
|||
Dedicated travel concierge services | |||
Carefully designed Travel Options ? We will work with you until your requirements are fulfilled. |
|||
Enhanced Trip Proposals ? Provide guidance on protocols and requirements for domestic and international travel. |
|||
Safety and health ? We will provide guidance on health and supplier bio safety procedures. |
|||
Access to negotiated Rates ? We will source all travel needs from all sources both public and private. |
|||
Schedule Change Support | |||
Travel Booking ? Air, Hotel, cruises and Transfers |
|||
Private Consultation to discuss your needs | |||
Activities ? Museum reservations, private guides, sightseeing tours, restaurant reservations. |
|||
Exclusive Hotel rates and amenities with luxury brands ? Benefits:
Room upgrade on arrival when available
Daily breakfast for two.
Food & beverage or spa credit per stay (100 USD or similar offer).
Early check-in/late checkout (when available).
Welcome Amenity.
We are preferred partner with:
Four Seasons Preferred
Rosewood Elite
Marriott Luminous and Ritz-Carlton Stars
Belmond Bellini Club
Shangri-La Luxury Circle
Hyatt Prive
Hilton Impressario
IHG Luxury and Lifestyle
Mandarin Oriental Fan Club
|
|||
Post Booking |
|||
Flight check-ins ? We check you in and send the boarding passes 24 hours prior to departure. |
|||
Seats and Special requests ? We request seats and special meals on your behalf. |
|||
Seat Optmization ? We monitor for best available seats up to your departure if your preferred seats are not available. |
|||
Schedule Change Support | |||
Travel Documents | Electronic + Pocket Travel App | ||
During Travels |
|||
Pre-Departure Updates ? Receive a pre-departure update with essential information about flights, connections, airports and weather. |
|||
Advance Alternate Options ? If delays are likely, we communicate with you to provide options so you can choose alternatives. |
|||
Flight Monitoring before and during travel ? We monitor previous flights for your aircraft, airport and weather conditions to anticipate delays and respond quickly. |
|||
Disruption Resolutions | Included 24 hrs | ||
Realtime Airline Compensation Rights Assistance ? If the airline disrupts your travels and it is not weather related, we will be there to assist you through it and get the compensation you are entitled to. |
|||
Disruption Response Time | Immediate 24/7 | ||
Live Human Concierge Services through Travel App ? Assistance with everything that is non urgent during travels |
24 hrs | ||
Exclusive Contact Number | |||
Post Travel |
|||
Baggage Assistance Tracking and Expedition | |||
Baggage Compensation Rights Assistance | |||
Voluntary Changes | |||
Cancellations ? For us to process any cancellations on your behalf. |
|||
Extras |
|||
Assistance Reward Travel Booking | |||
Credit Card Travel and Medical Insurance Analysis ? We will review the credit card insurance offered and identify the gaps to ensure you are fully covered. |
|||
Credit Card Travel Benefits Optimisation ? We review the travel perks and advantages attached to your current credit cards and leverage them during the trip planning phase and during your travels. |
|||
Travel Gift |
Our trip app
With your plan, you will be granted access to a private APP that stores all your key travel information in one location without the need for WIFI.
Points Consulting
You have points & miles but not sure how to use them? You’re not alone, in fact many loyalty programs seem complex and overwhelming. Lucky for you, we happen to understand the ins and outs of these programs and will provide you with the optimal approach on where and when to redeem your rewards. In fact, our strategists nerd out when they are tasked with configuring a trip using loyalty programs. So whether it’s Frequent Flyer, Hotel Loyalty or whatever other points or miles programs you may be collecting, we are here to help you create your dream trip one point/mile at a time.
The Human Touch
We value technology as much as customer service but, you can’t beat the human touch. Especially if the unexpected happens. We offer one-on-one personal support as your travel advocate when things go wrong—because “bots” don’t always get it right. We’re a human-powered, customer-centric organization where creating magical travel experiences is our ultimate goal, while providing you reassurance that you’re never alone. It’s like having your own personal concierge with you every step of the way.
FAQ
What you need to know.
You're Never Alone Promise
It’s really that simple. You’re never alone. Whether it’s travel disruptions, COVID related issues or losing your laptop whilst travelling. (You’d be surprised how often this happens!) Leave your stress with us and get on with your trip because, we’ve got you! We promise!
How can I decide between the plans?
We’ve designed our plans based on your travel style and needs. A free 20-minute consultation with our Travel Concierge can help us determine which plan is perfect for your travel needs. Sign up for your free consultation here.
Do you help navigate the new Covid-19 regulations and restrictions in different countries?
Yes. We stay on top of the ever-changing regulations, restrictions and legal requirements for each country, along with health and hospital information, so both you and we are fully prepared. We know that health and safety is top priority during these times, so we double check all Covid-19 requirements for each destination and supplier, and we also ensure BioSafety Certification from our suppliers.
What is the difference between your plans?
There’s a plan for everyone in various price ranges depending on your travel style and needs! Whether that’s help with booking key pieces of your trip, or full-on valet service. We take into consideration all the details for your trip, making sure you’re covered for everything you want, and not paying for anything you don’t want. You can get full details on our plans and all their features here, or you can set up a free 20-minute consultation with our travel concierge service to help decide your best Travelogist plan.
If an emergency happens, what will be covered?
Each situation is unique when it comes to an emergency, and much will depend on your insurance coverage. The Travelogist will guide you through the situation and go over your insurance details needed prior to your trip, so you feel secure and at ease. We also provide Disruption Response service, should changes happen during your trip.
Do you book more than just flights and hotels?
Your travel experience is so much more than just flights and hotels! You can see a full list of our benefits here, but we help you arrange excursions, make reservations, and provide itineraries so you can just immerse yourself and enjoy your destination.
What happens if part of my trip gets cancelled?
We work with the suppliers to find an acceptable solution.
What travel insurance provider do you work with?
The Travelogist works with our trusted insurance provider, Manulife and Alliance.
Are there any additional fees?
We value transparency and all other costs that are not trip related are communicated to our clients from the start.
Do you offer plans for groups?
We offer customized pricing for large groups. Contact us for more information about group travel.