A Travel Concierge Service that's all about the details.

Pack your bags and set your out-of-office. We handle the rest. From booking your flights to arranging your hotel and transportation, to curating experiences just for you—because we know details are anything but trivial.

Learn more View Plans

I LOVE this APP so much! I have zero anxiety about travelling now. Honestly, my mind is blown!

Michelle G Toronto, Canada

“ The Travelogist made it super easy..I have never travelled so smoothly ---and it’s covid!

Cedric L Lyon, France

" Creative solutions and doggedly persistent for my needs. Highly recommend."

James R, Brisbane Australia

"Simply the Best."

Joey K, Hong Kong SAR

Thanks to the Travelogist's inside knowledge , we ended up getting fully reimbursed for a trip that was cancelled because of Covid-19. Thank you so much!

J Carriere, Montreal Canada

What we do

Just because you can, doesn’t mean you should. Booking travel today may be at your fingertips. But when you use a booking site, you’re just another number. A travel concierge has direct contacts within the travel industry, making it easy to add in personal touches. We fill in the gaps where booking sites can’t. From bookings, pricing, safety and all the travel “what ifs”—The Travelogist has three plans of customization and a mobile app to make your trip as unique as you. All plans include our travel concierge basics:

Our services
Guidance on health and safety protocols

Including Covid-19 regulations

Access to The Travelogist App

For itineraries and boarding passes

Sourcing hundreds of reviews

To ensure we only book the best to fit your travel style

You're Never Alone Promise

It’s really that simple. You’re never alone. Whether it’s travel disruptions, COVID related issues or losing your laptop whilst travelling. (You’d be surprised how often this happens!) Leave your stress with us and get on with your trip because, we’ve got you! We promise!⁠

Discover our services

“There is no magic in magic. It’s all in the details."

Walt Disney

A better way to travel

When it comes to planning a trip, two things come to mind; transportation & accommodation. While these are important elements, there are so many more details to consider to leverage your experience.

BENEFITS AND ADVANTAGES
Safety first

Post-pandemic travel is not business as usual anymore. Working with a travel concierge who knows the ins and outs of travel puts your safety first to give you peace of mind.

Getting there

Your flight can be so much more than just an aisle or window seat. The Travelogist knows all the details and fine print to make your next journey truly comfortable.

Hotels, transfers and experiences

Whether you’re travelling for work or pleasure, timing is everything. We help you get from Point A to Point B in the best possible way.

See All Benefits
1/5

We create magic

Elevating your travel experience is our true purpose. We pride ourselves in providing you with the most comfortable, safest and comprehensive options without ever sacrificing your travel wish list.  That’s how the magic really happens!

You’re never alone

Whether you’re roaming about in a concrete jungle or the Amazon Forest, our team is your “on the ground support” accompanying you every step of the way all the while keeping you up-to-date with any relevant information that may impact your trip.

It’s who you know and what you know

With over 40+ countries in our portfolio, personal relationships with our partners around the world are an integral part of taking your trip from mediocre to magical.

The Human Touch

Because the magic is all in the details, we take pride in getting to know each and every one of our travellers’ personal preferences, and go the extra mile. Every time.

Peace of mind

Leave the logistics to us; last-minute cancellations, border closures, unexpected changes – we have you covered, now more than ever.

OUR PLANS

Find a plan that fits your travel needs.

With all plans, you’ll get access to The Travelogist APP that stores all of your key travel information in one place without the need for WIFI.

Here’s how it works:

  • Select a plan that suits your travel style and needs.
  • Book a free 20-minute consultation
  • Start dreaming of your next vacation while we work our magic!

The Carry-On

For the minimalist traveller.

You know your way around an airport, collect travel points and like having flexibility on vacation. You just don’t want the hassle of tracking down flight and hotel prices. 

  • Accessible Itinerary through our APP
  • Guidance on health and safety protocols for your travels
  • Access to Elite Hotel Benefits
  • Immediate emergency disruption response time 24/7/365
  • Best Economy and Business Class Options
  • See all benefits

MOST POPULAR The Upgrade

For the avid traveller.

You want a detailed itinerary, the most out of your travel rewards programs, and insider knowledge of your destination. Local experiences are what make a long-haul flight worth it. 

  • Includes all Carry-On Plan Benefits
  • Live Concierge services through our APP
  • Reward Travel booking at no extra fee
  • Cancellations at no extra fee
  • See all benefits

The Valet

For the hands-free traveller.

Packing your bags is the only planning you want to do on vacation. The Valet includes all bookings, 24 hour concierge access, detailed day-by-day itineraries and those special perks that leave you in awe. 

  • Includes all Upgrade Plan Benefits
  • Priority Early Check-in & Late Check-out
  • $100.00 Hotel Credit Toward F&B or Spa
  • Complimentary Hotel Breakfasts for Two
  • Hotel VIP Status & Room Upgrade
  • See all benefits

Not sure which plan is right for you?

Schedule a free consultation

See What's included

All Benefits
The Carry-On
MOST POPULAR The Upgrade
The Valet
Travel Planning
Dedicated travel concierge services
Carefully designed Travel Options
?
We will work with you until your requirements are fulfilled.
Enhanced Trip Proposals
?
Provide guidance on protocols and requirements for domestic and international travel.
Safety and health
?
We will provide guidance on health and supplier bio safety procedures.
Access to negotiated Rates
?
We will source all travel needs from all sources both public and private.
Schedule Change Support
Travel Booking
?
Air, Hotel, cruises and Transfers
Private Consultation to discuss your needs
Activities
?
Museum reservations, private guides, sightseeing tours, restaurant reservations.
Exclusive Hotel rates and amenities with luxury brands
?
Benefits: Room upgrade on arrival when available Daily breakfast for two. Food & beverage or spa credit per stay (100 USD or similar offer). Early check-in/late checkout (when available). Welcome Amenity. We are preferred partner with: Four Seasons Preferred Rosewood Elite Marriott Luminous and Ritz-Carlton Stars Belmond Bellini Club Shangri-La Luxury Circle Hyatt Prive Hilton Impressario IHG Luxury and Lifestyle Mandarin Oriental Fan Club
Post Booking
Flight check-ins
?
We check you in and send the boarding passes 24 hours prior to departure.
Seats and Special requests
?
We request seats and special meals on your behalf.
Seat Optmization
?
We monitor for best available seats up to your departure if your preferred seats are not available.
$40
Schedule Change Support
Travel Documents Electronic + Pocket Travel APP Electronic + Pocket Travel App Electronic + Pocket Travel App
During Travels
Pre-Departure Updates
?
Receive a pre-departure update with essential information about flights, connections, airports and weather.
Advance Alternate Options
?
If delays are likely, we communicate with you to provide options so you can choose alternatives.
$75
Flight Monitoring before and during travel
?
We monitor previous flights for your aircraft, airport and weather conditions to anticipate delays and respond quickly.
Disruption Resolutions
?
2.5 hours of support included per disruption. Hourly rate of 55$ applies for anytime spent over 2.5 hours.
Included 24 hrs Included 24 hrs Included 24 hrs
Realtime Airline Compensation Rights Assistance
?
If the airline disrupts your travels and it is not weather related, we will be there to assist you through it and get the compensation you are entitled to.
Disruption Response Time Immediate 24/7 Immediate 24/7 Immediate 24/7
Live Human Concierge Services through Travel App
?
Assistance with everything that is non urgent during travels
By email only during business hours During regular business hours 24 hrs
Exclusive Contact Number
Post Travel
Baggage Assistance Tracking and Expedition
Baggage Compensation Rights Assistance
Voluntary Changes $60 $45 $35
Cancellations
?
For us to process any cancellations on your behalf.
$100
Assistance with filing a Complaint and Guidance on Small Claims Court Procedures $300 $100 $50
Extras
Reward Travel Booking $75
Frequent Traveller Points and Mileage Strategy $150
Credit Card Travel and Medical Insurance Analysis
?
We will review the credit card insurance offered and identify the gaps to ensure you are fully covered.
Credit Card Travel Benefits Optimisation
?
We review the travel perks and advantages attached to your current credit cards and leverage them during the trip planning phase and during your travels.
Travel Gift
The Carry-On
Travel Planning
Dedicated travel concierge services
Carefully designed Travel Options
?
We will work with you until your requirements are fulfilled.
Enhanced Trip Proposals
?
Provide guidance on protocols and requirements for domestic and international travel.
Safety and health
?
We will provide guidance on health and supplier bio safety procedures.
Access to negotiated Rates
?
We will source all travel needs from all sources both public and private.
Schedule Change Support
Travel Booking
?
Air, Hotel, cruises and Transfers
Private Consultation to discuss your needs
Activities
?
Museum reservations, private guides, sightseeing tours, restaurant reservations.
Exclusive Hotel rates and amenities with luxury brands
?
Benefits: Room upgrade on arrival when available Daily breakfast for two. Food & beverage or spa credit per stay (100 USD or similar offer). Early check-in/late checkout (when available). Welcome Amenity. We are preferred partner with: Four Seasons Preferred Rosewood Elite Marriott Luminous and Ritz-Carlton Stars Belmond Bellini Club Shangri-La Luxury Circle Hyatt Prive Hilton Impressario IHG Luxury and Lifestyle Mandarin Oriental Fan Club
Post Booking
Flight check-ins
?
We check you in and send the boarding passes 24 hours prior to departure.
Seats and Special requests
?
We request seats and special meals on your behalf.
Seat Optmization
?
We monitor for best available seats up to your departure if your preferred seats are not available.
Schedule Change Support
Travel Documents Electronic + Pocket Travel APP
During Travels
Pre-Departure Updates
?
Receive a pre-departure update with essential information about flights, connections, airports and weather.
Advance Alternate Options
?
If delays are likely, we communicate with you to provide options so you can choose alternatives.
Flight Monitoring before and during travel
?
We monitor previous flights for your aircraft, airport and weather conditions to anticipate delays and respond quickly.
Disruption Resolutions
?
2.5 hours of support included per disruption. Hourly rate of 55$ applies for anytime spent over 2.5 hours.
Included 24 hrs
Realtime Airline Compensation Rights Assistance
?
If the airline disrupts your travels and it is not weather related, we will be there to assist you through it and get the compensation you are entitled to.
Disruption Response Time Immediate 24/7
Live Human Concierge Services through Travel App
?
Assistance with everything that is non urgent during travels
By email only during business hours
Exclusive Contact Number
Post Travel
Baggage Assistance Tracking and Expedition
Baggage Compensation Rights Assistance
Voluntary Changes $60
Cancellations
?
For us to process any cancellations on your behalf.
$100
Assistance with filing a Complaint and Guidance on Small Claims Court Procedures $300
Extras
Reward Travel Booking $75
Frequent Traveller Points and Mileage Strategy $150
Credit Card Travel and Medical Insurance Analysis
?
We will review the credit card insurance offered and identify the gaps to ensure you are fully covered.
Credit Card Travel Benefits Optimisation
?
We review the travel perks and advantages attached to your current credit cards and leverage them during the trip planning phase and during your travels.
Travel Gift
MOST POPULAR The Upgrade
Travel Planning
Dedicated travel concierge services
Carefully designed Travel Options
?
We will work with you until your requirements are fulfilled.
Enhanced Trip Proposals
?
Provide guidance on protocols and requirements for domestic and international travel.
Safety and health
?
We will provide guidance on health and supplier bio safety procedures.
Access to negotiated Rates
?
We will source all travel needs from all sources both public and private.
Schedule Change Support
Travel Booking
?
Air, Hotel, cruises and Transfers
Private Consultation to discuss your needs
Activities
?
Museum reservations, private guides, sightseeing tours, restaurant reservations.
Exclusive Hotel rates and amenities with luxury brands
?
Benefits: Room upgrade on arrival when available Daily breakfast for two. Food & beverage or spa credit per stay (100 USD or similar offer). Early check-in/late checkout (when available). Welcome Amenity. We are preferred partner with: Four Seasons Preferred Rosewood Elite Marriott Luminous and Ritz-Carlton Stars Belmond Bellini Club Shangri-La Luxury Circle Hyatt Prive Hilton Impressario IHG Luxury and Lifestyle Mandarin Oriental Fan Club
Post Booking
Flight check-ins
?
We check you in and send the boarding passes 24 hours prior to departure.
Seats and Special requests
?
We request seats and special meals on your behalf.
Seat Optmization
?
We monitor for best available seats up to your departure if your preferred seats are not available.
$40
Schedule Change Support
Travel Documents Electronic + Pocket Travel App
During Travels
Pre-Departure Updates
?
Receive a pre-departure update with essential information about flights, connections, airports and weather.
Advance Alternate Options
?
If delays are likely, we communicate with you to provide options so you can choose alternatives.
$75
Flight Monitoring before and during travel
?
We monitor previous flights for your aircraft, airport and weather conditions to anticipate delays and respond quickly.
Disruption Resolutions
?
2.5 hours of support included per disruption. Hourly rate of 55$ applies for anytime spent over 2.5 hours.
Included 24 hrs
Realtime Airline Compensation Rights Assistance
?
If the airline disrupts your travels and it is not weather related, we will be there to assist you through it and get the compensation you are entitled to.
Disruption Response Time Immediate 24/7
Live Human Concierge Services through Travel App
?
Assistance with everything that is non urgent during travels
During regular business hours
Exclusive Contact Number
Post Travel
Baggage Assistance Tracking and Expedition
Baggage Compensation Rights Assistance
Voluntary Changes $45
Cancellations
?
For us to process any cancellations on your behalf.
Assistance with filing a Complaint and Guidance on Small Claims Court Procedures $100
Extras
Reward Travel Booking
Frequent Traveller Points and Mileage Strategy
Credit Card Travel and Medical Insurance Analysis
?
We will review the credit card insurance offered and identify the gaps to ensure you are fully covered.
Credit Card Travel Benefits Optimisation
?
We review the travel perks and advantages attached to your current credit cards and leverage them during the trip planning phase and during your travels.
Travel Gift
The Valet
Travel Planning
Dedicated travel concierge services
Carefully designed Travel Options
?
We will work with you until your requirements are fulfilled.
Enhanced Trip Proposals
?
Provide guidance on protocols and requirements for domestic and international travel.
Safety and health
?
We will provide guidance on health and supplier bio safety procedures.
Access to negotiated Rates
?
We will source all travel needs from all sources both public and private.
Schedule Change Support
Travel Booking
?
Air, Hotel, cruises and Transfers
Private Consultation to discuss your needs
Activities
?
Museum reservations, private guides, sightseeing tours, restaurant reservations.
Exclusive Hotel rates and amenities with luxury brands
?
Benefits: Room upgrade on arrival when available Daily breakfast for two. Food & beverage or spa credit per stay (100 USD or similar offer). Early check-in/late checkout (when available). Welcome Amenity. We are preferred partner with: Four Seasons Preferred Rosewood Elite Marriott Luminous and Ritz-Carlton Stars Belmond Bellini Club Shangri-La Luxury Circle Hyatt Prive Hilton Impressario IHG Luxury and Lifestyle Mandarin Oriental Fan Club
Post Booking
Flight check-ins
?
We check you in and send the boarding passes 24 hours prior to departure.
Seats and Special requests
?
We request seats and special meals on your behalf.
Seat Optmization
?
We monitor for best available seats up to your departure if your preferred seats are not available.
Schedule Change Support
Travel Documents Electronic + Pocket Travel App
During Travels
Pre-Departure Updates
?
Receive a pre-departure update with essential information about flights, connections, airports and weather.
Advance Alternate Options
?
If delays are likely, we communicate with you to provide options so you can choose alternatives.
Flight Monitoring before and during travel
?
We monitor previous flights for your aircraft, airport and weather conditions to anticipate delays and respond quickly.
Disruption Resolutions
?
2.5 hours of support included per disruption. Hourly rate of 55$ applies for anytime spent over 2.5 hours.
Included 24 hrs
Realtime Airline Compensation Rights Assistance
?
If the airline disrupts your travels and it is not weather related, we will be there to assist you through it and get the compensation you are entitled to.
Disruption Response Time Immediate 24/7
Live Human Concierge Services through Travel App
?
Assistance with everything that is non urgent during travels
24 hrs
Exclusive Contact Number
Post Travel
Baggage Assistance Tracking and Expedition
Baggage Compensation Rights Assistance
Voluntary Changes $35
Cancellations
?
For us to process any cancellations on your behalf.
Assistance with filing a Complaint and Guidance on Small Claims Court Procedures $50
Extras
Reward Travel Booking
Frequent Traveller Points and Mileage Strategy
Credit Card Travel and Medical Insurance Analysis
?
We will review the credit card insurance offered and identify the gaps to ensure you are fully covered.
Credit Card Travel Benefits Optimisation
?
We review the travel perks and advantages attached to your current credit cards and leverage them during the trip planning phase and during your travels.
Travel Gift
Our trip app

With your plan, you will be granted access to a private APP that stores all your key travel information in one location without the need for WIFI.

The Human Touch

We value technology as much as customer service but, you can’t beat the human touch. Especially if the unexpected happens. We offer one-on-one personal support as your travel advocate when things go wrong—because “bots” don’t always get it right. We’re a human-powered, customer-centric organization where creating magical travel experiences is our ultimate goal, while providing you reassurance that you’re never alone. It’s like having your own personal concierge with you every step of the way.

About us
FAQ

What you need to know.

You're Never Alone Promise

It’s really that simple. You’re never alone. Whether it’s travel disruptions, COVID related issues or losing your laptop whilst travelling. (You’d be surprised how often this happens!) Leave your stress with us and get on with your trip because, we’ve got you! We promise!⁠

How can I decide between the plans?

We’ve designed our plans based on your travel style and needs. A free 20-minute consultation with our Travel Concierge can help us determine which plan is perfect for your travel needs. Sign up for your free consultation here.

Do you help navigate the new Covid-19 regulations and restrictions in different countries?

Yes. We stay on top of the ever-changing regulations, restrictions and legal requirements for each country, along with health and hospital information, so both you and we are fully prepared. We know that health and safety is top priority during these times, so we double check all Covid-19 requirements for each destination and supplier, and we also ensure BioSafety Certification from our suppliers.

What is the difference between your plans?

There’s a plan for everyone in various price ranges depending on your travel style and needs! Whether that’s help with booking key pieces of your trip, or full-on valet service. We take into consideration all the details for your trip, making sure you’re covered for everything you want, and not paying for anything you don’t want. You can get full details on our plans and all their features here, or you can set up a free 20-minute consultation with our travel concierge service to help decide your best Travelogist plan.

If an emergency happens, what will be covered?

Each situation is unique when it comes to an emergency, and much will depend on your insurance coverage. The Travelogist will guide you through the situation and go over your insurance details needed prior to your trip, so you feel secure and at ease. We also provide Disruption Response service, should changes happen during your trip.

Do you book more than just flights and hotels?

Your travel experience is so much more than just flights and hotels! You can see a full list of our benefits here, but we help you arrange excursions, make reservations, and provide itineraries so you can just immerse yourself and enjoy your destination.

 

What happens if part of my trip gets cancelled?

We work with the suppliers to find an acceptable solution.

What travel insurance provider do you work with?

The Travelogist works with our trusted insurance provider, Manulife and Alliance.

Are there any additional fees?

We value transparency and all other costs that are not trip related are communicated to our clients from the start.

Do you offer plans for groups?

We offer customized pricing for large groups. Contact us for more information about group travel.

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